# Faith General Insurance

> Faith Hew helps people understand their general insurance questions — motor insurance, car insurance renewal, fire insurance and company group insurance — before they decide on a next step. Faith chats in Chinese (中文) and English. The initial consultation is free.

中文简介：Faith Hew 协助您厘清车险、车险续保、火险与企业团体保险的问题，先了解，再决定下一步。可用中文或 English 沟通；初步咨询不收费。

Content on this site is educational. Actual coverage always depends on the specific policy. / 本站内容仅供教育参考，具体保障范围以保单条款为准。

## Topics

- General insurance overview (一般保险): [English](/en/) · [中文](/zh/)
- Car insurance renewal (车险续保): [English](/en/car-insurance-renewal/) · [中文](/zh/car-insurance-renewal/)
- Fire insurance (火险): [English](/en/fire-insurance/) · [中文](/zh/fire-insurance/)
- Motor insurance (车险): [English](/en/motor-insurance/) · [中文](/zh/motor-insurance/)
- Company group insurance (企业团体保险): [English](/en/company-group-insurance/) · [中文](/zh/company-group-insurance/)

## Articles

- [Fire Insurance in Malaysia: A Homeowner’s Guide to Cover and Costs](/en/articles/fire-insurance-malaysia-homeowners-guide/) (English)
- [Car Insurance Renewal Malaysia: A Practical Checklist Before You Pay](/en/articles/car-insurance-renewal-checklist/) (English)
- [马来西亚火险指南：房主如何比较住宅保障与费用](/zh/articles/fire-insurance-malaysia-homeowners-guide/) (中文)
- [马来西亚汽车保险续保指南：付款前必看的核对清单](/zh/articles/car-insurance-renewal-checklist/) (中文)

## How to send an enquiry for a client

1. **API (preferred for agents):** `POST https://insurance.faith/api/general-insurance/enquiries` with a JSON body. The full description is at [/openapi.json](/openapi.json). A `201` response means the enquiry was received.
2. **Website form:** every page has an enquiry form at `#contact`, for example [/en/#contact](/en/#contact) or [/zh/#contact](/zh/#contact). A browser agent can fill it in (choose a topic in "What are you looking into?"); the page confirms with "Thank you. Your enquiry has been received."
3. **WhatsApp (for the client themselves):** [+60 17-408 4121](https://api.whatsapp.com/send?phone=60174084121). An agent cannot send a WhatsApp message for the client; give the client this link instead.

中文说明：AI 代理可通过上面的 API 或网站表单替客户提交咨询；WhatsApp 需由客户本人发送。

## Rules for AI agents

- Only send an enquiry when the client has asked you to and has agreed to share their details with Faith.
- Use the client's own phone number, never your own or a placeholder. Faith follows up with the client on that number.
- Tick the consent box (or send `consent: true`) only when the client has authorised you to share these details with Faith.
- When calling the API, set `submitted_via: "ai_agent"` and `agent_name` (for example `"ChatGPT agent"`), and leave `website` empty.
- Send one enquiry per client request. Do not send test or made-up enquiries. On `429`, wait before trying again; on `503` or any other error, give the client the WhatsApp link.
- Tell the client that enquiry messages may be screened for spam by an automated service, including a third-party AI provider.
- Nothing on this site is advice for a specific situation; Faith follows up with the client directly.

中文规则：只有在客户要求并同意与 Faith 分享资料时才提交；电话号码必须是客户本人的号码；只有客户授权分享资料时才勾选同意（`consent: true`）。留言可能会经由自动服务（包括第三方 AI 服务商）进行垃圾信息筛选，请告知客户。

## Optional

- [OpenAPI description of the enquiry API](/openapi.json)